Operations Team Leader (5-Month Contract)

Join TELUS Digital as an Operations Team Leader for a dynamic 5-month contract in beautiful Bali! This role is perfect for experienced Customer Service Representatives (CSRs) with a passion for leadership, coaching, and driving operational excellence. In this role, you'll lead a team of CSRs, ensuring they deliver exceptional customer service and meet KPIs. You'll work closely with the management team to implement and improve operational processes, using tools like ServiceNow and Salesforce. This is a unique opportunity to make a significant impact in a high-growth company, with opportunities for professional growth and development.

At TELUS Digital, we are committed to fostering a culture of innovation and collaboration. Our team is dedicated to providing top-notch customer service, and we believe that our success is driven by our people. We offer a competitive salary, comprehensive benefits, and a supportive work environment. Join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, and be part of a team that values your contributions and helps you grow.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of Customer Service Representatives (CSRs), ensuring they deliver exceptional customer service and meet KPIs.
• Implement and improve operational processes using tools like ServiceNow and Salesforce.
• Monitor and report on team performance, providing constructive feedback and coaching.
• Collaborate with the management team to identify areas for improvement and implement solutions.
• Ensure compliance with company policies and procedures.
• Provide training and support to new team members.
• Participate in cross-functional projects and initiatives.
• Stay updated on industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience as a Customer Service Representative (CSR) or similar role.
• Proven leadership and coaching experience.
• Strong knowledge of customer service best practices and tools like ServiceNow and Salesforce.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

Lowongan Terkait