Service Desk Transformation Manager - Drive Digital Excellence in Bali

Vcustomer Philippines, Inc. · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 40000000 - 60000000
Vcustomer Philippines, Inc. is seeking a highly skilled Service Desk Transformation Manager to join our team in Bali. This role is pivotal in driving digital excellence and transforming our service desk operations to meet the evolving needs of our clients. The ideal candidate will have a strong background in service management, a passion for digital transformation, and the ability to lead and inspire a team towards excellence.

📋 Tanggung Jawab Pekerjaan

Lead the transformation of the service desk operations to enhance efficiency, effectiveness, and customer satisfaction.,Develop and implement strategies for digital excellence, including the adoption of new technologies and tools.,Manage and mentor a team of service desk professionals, fostering a culture of continuous improvement and innovation.,Ensure adherence to service level agreements (SLAs) and quality standards, and continuously seek ways to improve service quality.,Collaborate with cross-functional teams to align service desk operations with overall business objectives.,Provide leadership and guidance to ensure the service desk is a key enabler of digital transformation initiatives.,Monitor and analyze service desk performance metrics, and drive data-driven decision making.,Stay updated with industry trends and best practices in service management and digital transformation.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Proven experience in service desk management or a similar role, with a track record of driving digital transformation.,Certifications such as ITIL, PMP, or other relevant certifications are a plus.,Strong leadership and team management skills, with the ability to inspire and motivate a team.,Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.,Proficient in English, both written and spoken, with additional language skills being an advantage.,Familiarity with service management tools and technologies is a plus.,A passion for digital excellence and a commitment to continuous learning and improvement.

🛠️ Keahlian

Service Desk ManagementDigital TransformationITILProject ManagementLeadershipTeam ManagementCommunicationData AnalysisService Management ToolsContinuous Improvement
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