IT Helpdesk (Application Support) - Indomobil Finance

Join Indomobil Finance as an IT Helpdesk (Application Support) professional and become a key player in ensuring seamless digital experiences for our users. In this dynamic role, you will provide technical support for our proprietary applications, troubleshoot issues, and ensure our systems are running smoothly. Located in the vibrant city of Pulo Gadung, Jakarta Raya, you will be part of a team that drives innovation and efficiency in the financial services industry.

As an IT Helpdesk (Application Support) at Indomobil Finance, you will be the first point of contact for our users, providing them with the assistance they need to navigate our applications with ease. Your daily tasks will include troubleshooting software and hardware issues, installing and configuring applications, and providing training to new users. You will work closely with our development team to ensure that our applications are user-friendly and meet the needs of our customers.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support for our proprietary applications, ensuring users can navigate and utilize our systems effectively.
• Troubleshoot and resolve software and hardware issues, including installation and configuration problems.
• Document and maintain detailed records of all support activities, ensuring knowledge base is up-to-date.
• Assist in the development and implementation of new applications, providing feedback to the development team.
• Conduct training sessions for new users, ensuring they are comfortable and proficient with our applications.
• Monitor system performance and proactively identify and resolve potential issues before they impact users.
• Collaborate with the IT team to ensure seamless integration of new technologies and systems.
• Provide excellent customer service, ensuring users feel valued and supported.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT Helpdesk or Application Support roles.
• Proficient in using ticketing systems such as ServiceNow, Zendesk, or similar tools.
• Familiarity with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Knowledge of basic networking concepts and troubleshooting techniques.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

Lowongan Terkait