Customer Service Officer (Isuzu) - Bali

Join Universal Motor as a Customer Service Officer (Isuzu) in beautiful Bali and become part of a dynamic team dedicated to delivering exceptional service in the automotive industry. We offer a supportive work culture, flexible arrangements, and opportunities for growth. As a Customer Service Officer, you'll be the voice of our brand, ensuring our customers receive the best possible experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships.

At Universal Motor, we pride ourselves on our commitment to customer satisfaction. Our team in Bali is at the heart of our operations, providing top-notch service to our valued clients. You'll work closely with our Isuzu dealership, handling customer inquiries, resolving issues, and ensuring a seamless buying experience. This role is ideal for someone who is passionate about automotive and wants to make a difference in the lives of our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide accurate and timely information about Isuzu products and services.
• Resolve customer issues and escalate problems to the appropriate team members when necessary.
• Assist in the sales process by providing product information and answering customer questions.
• Maintain a high level of customer satisfaction by following up on customer needs and ensuring their concerns are addressed.
• Keep accurate records of customer interactions and update the CRM system.
• Collaborate with the sales and service teams to ensure a cohesive customer experience.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with Isuzu products and services is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in English and Bahasa Indonesia is a must.

🛠️ Keahlian

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