Admin Service Center Specialist

Join PT Global Solutions Indonesia as an Admin Service Center Specialist in the heart of Jakarta! We are seeking a detail-oriented professional to manage our administrative hub, ensuring seamless operations and exceptional service delivery. This role is perfect for someone looking to make a real impact in a dynamic and fast-paced environment. As an Admin Service Center Specialist, you'll be the backbone of our operations, handling everything from customer inquiries to internal communications, all while ensuring our service center runs smoothly. If you're ready to take on this challenge and grow with one of Indonesia's leading companies, we want to hear from you!

PT Global Solutions Indonesia is a trusted name in the technology and services industry, known for our commitment to innovation and customer satisfaction. Our service center is the first point of contact for our clients, and your role will be crucial in maintaining our high standards of service. You'll work closely with our team of specialists, using tools like Salesforce and Zendesk to manage customer interactions and internal processes. This is an opportunity to be part of a team that values your expertise and offers continuous learning and growth opportunities.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and support requests, ensuring timely and accurate responses.
• Coordinate with internal teams to resolve issues and streamline processes.
• Maintain and update customer records in Salesforce and Zendesk.
• Handle data entry and reporting tasks, ensuring accuracy and compliance with company policies.
• Assist in the organization and distribution of mail, both internal and external.
• Support the service center team with administrative tasks, such as scheduling, meeting arrangements, and travel logistics.
• Provide exceptional customer service, acting as a liaison between clients and internal departments.
• Monitor and improve service center performance metrics, ensuring high levels of customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in administrative or customer service roles, preferably in a service center environment.
• Proficient in using Salesforce and Zendesk for customer relationship management.
• Excellent communication skills, both written and verbal, in Indonesian and English.
• Strong organizational and multitasking skills, with the ability to manage a high volume of tasks.
• Detail-oriented with a keen eye for accuracy in data entry and record-keeping.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Microsoft Office Suite, including Outlook and Excel.

🛠️ Keahlian

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